Testimonials

"My husband and I want to thank all the exceptional employees who worked on our computer related devices (PDA, PC, Mac) in February 2009. Our equipment was very outdated and we were unable to transfer the data from our PDA to newer equipment. As a result, we contacted the University of Washington Bookstore IT department and your company, eBITS, was recommended.
Dave and I both agree that all the employees at eBITS are professional, extremely knowledgeable, and very patient when it comes to dealing with complex computer technology. Service was quick, we were kept informed about the status of our work order, and everyone’s persistence in problem solving was amazing. Ultimately, our computer related dilemmas were resolved.
Please thank all the employees for their success in fixing our IT problems. We also appreciate your company’s willingness to recycle our old Mac. Dave and I highly recommend your company to others."

"Ebits is the best! My hp dv1000 was constantly plagued with problems. Recently, for about a week, I was in ebits every other day with a new problem after I tried to reformat my computer. But the ebits crew were absolutely incredible in getting this terrible laptop back into working condition. They were sympathetic to both my busy uw student schedule(ie were very quick in diagnosing/repairing) and my slim budget ( ie taking on responsibility when a part they installed failed or checking on my laptop for free when it started to act up again). They are always friendly, don't mind explaining what the problem was, and devoted to their customers. They also charge a fair prices for their services. My computer now works better than when I got it. I would recommend ebits to everyone. They are simply the best help I have ever received for my computer. thanks ebits!"

"Great service Jasper. I was worried I was going to have to drop several grand on a brand new IBM laptop, but your awesome tech crew got my laptop back in running condition for a price I can afford on a VERY tight college budget. I mean, I eat Top Ramen most nights of the week and I could afford this repair! No more student loans!"

"I was very happy with work Jesper and team did on laptop; they worked very hard to save me money by preventing need for new motherboard, saving much $$$. Everyone at ebits was courteous and professional, and price for work was AS PROMISED and reasonable. I highly recommend ebits."

"Jesper and his team provided me excellent service at a very reasonable price. What I really appreciated were his succinct explanations of what they were doing, why it was necessary, and how it was a better deal than the competition. Even for a less-than-tech saavy individual like myself, I knew that I was being charged a fair price for relevant services. Genuinely concerned about building a relationship with his customers. Excellent choice for computer repair."

"Dell telephone customer service diagnosed that our PC's motherboard needed to be replaced. I took the PC to eBits and Jesper indicated his staff would do an assessment and get back to me. The problem ended up being very unusual. The eBits techs could not replicate the problem we were having at home. They determined the motherboard was not the problem, but were not sure what actually was causing the problem. A tech came to our house to see if he could diagnose the problem there (for no extra charge). The eBits staff also backed up all our data to make sure we did not lose it, given the computer's erratic behavior. In the end, a new mouse resolved the problem. Jesper and his staff were patient with our frustration and committed to resolving the issue. During the process, they assured us that we would not be charged if they could not get the computer working for us. We appreciate eBits commitment to resolving issues cost effectively and to building long term relationships with customers. We will continue to work with them to resolve our computer problems. Thanks guys!"

"I found your firm thru a Google search, and with some fear dealing with someone I had never heard of, decided to bring in my son's heavily used laptop based on telephone conversations with you and a person at your Lake City office. I was very pleased with the responsive customer service, knowledge, and turnaround time. I would happily recommend you to others, and did so on a Google review."

"Dear UW Bookstore Tech Center,
I want to tell you about your great referral to eBITS, a computer repair shop on University Way. Around the holidays of last year the hard drive to my computer "died". It was awful! I was so afraid I had lost all of the information on my laptop. I took my Toshiba laptop to them and they worked on it for days. Unbelievably they managed to retrieve everything. Well, almost everything. I was truly amazed and grateful. It took them awhile and they worked very hard and were very easy and friendly people to deal with. So what I'm saying is besides their computer know-how their customer service is good too! Wow! I was lucky you sent me there! Oh, I forgot to add they will personally go over things with you while you're on the computer after they have fixed it. And they will continue to answer questions about your computer system long after you've paid and left the store!
Thank you and eBITS!"

-Janet W
Seattle, WA

"We had three of our computers worked on by the team at the U-District store. We were extremely satisfied with their work. One of our laptops required a new motherboard; we decided that it was not worth it. The team recovered all the data files from that laptop.The problems on other laptop and the desktop were solved to our satisfaction. Both machines are now working at their peak performance. Thanks to the team."

"I am a local Independent Filmmaker in Seattle and was referred to eBits PC Laptop in the University District by a technical advisor I have for my current project. They were very personable and put in a lot of extra effort into helping me with a stressful situation having to do my external drive and data recovery. Thanks to their efforts and willingness to keep trying different approaches to recovering my project files and data, I am now able to finish editing my feature film and keep our premiere in London in late March. I would recommend them as a great locally run operation where you as a person are given the attention and help needed to get through the tough times that come up with technical problems."