Testimonials

"Of all the stores i've been to just to fix my laptop, EBITS is the best. eBits is honest and very patient. No matter how many problems i had or the frustrations, they answered my questions very clearly. when i told them my problems, ebits didn't just tell me to try restarting my computer or reccomending to buy a new one [not that i wouldn't because its from eBits!] eBits rocks my world and to anyone who's having second thoughts about dropping by at eBits or just just doubting that everything seems too good to be true, check it out, and ill bet you'll leave with a smile on your face."

"As a Mac user, you can imagine my dismay that the PC laptop I just purchased through Craigslist needed to be worked on...in a big way! Jesper and his crew were very sympathetic, and a couple days later I walked out with a fully-functioning laptop. They even threw in MS Office because the seller had given me very dubious copies. I've sent friends to them now, and will be tuning up my G5 with eBits before I sell it. Thanks, guys!!!!"

"My hard drive crashed completely and eBits was able to recover all of my data. It was a stressful point for me and they made it easier."

"Jesper and the staff at eBits have helped me more than once. When laptops have failed, they are quick with a diagnosis, accurate with repair or replacement options, available for immediate data transfer and patient with customizing. I am most grateful for their courtesy and professionalism."

"Dell telephone customer service diagnosed that our PC's motherboard needed to be replaced. I took the PC to eBits and Jesper indicated his staff would do an assessment and get back to me. The problem ended up being very unusual. The eBits techs could not replicate the problem we were having at home. They determined the motherboard was not the problem, but were not sure what actually was causing the problem. A tech came to our house to see if he could diagnose the problem there (for no extra charge). The eBits staff also backed up all our data to make sure we did not lose it, given the computer's erratic behavior. In the end, a new mouse resolved the problem. Jesper and his staff were patient with our frustration and committed to resolving the issue. During the process, they assured us that we would not be charged if they could not get the computer working for us. We appreciate eBits commitment to resolving issues cost effectively and to building long term relationships with customers. We will continue to work with them to resolve our computer problems. Thanks guys!"

"My computer froze and the screen went blank a few weeks ago. A scarry situation, when you know nothing about computers but rely on them on a daily basis. I found eBits PC Laptop, and I was impressed with their knowledge and commitment to customer service. The initial diagnostics they ran on my computer said I needed a new graphics card and hard drive. They quickly replaced both, and returned the computer to me. I started having wierd problems. After several phone calls to eBits, with no change, they suggested bringing the computer back to them- they even provided a loaner computer. They had my computer an additional week, and found two more problems. They made the additional repairs, including installing some new hardware, and returned the computer to me- without any additional charges. I was very impressed with their service, knowledge, and commitment to the customer, and I will never go anywhere else for my computer needs."

"eBits helped me do a data recovery for my external harddrive. I didn't have to throw down thousands of dollars for the repair. They helped me get my data for a very low cost even though they put a lot of effort into it. I felt like they treated me as one of their top customers though it was my first time going to eBits. Thanks again guys!"

"I found eBits online after failed attempts with the ‘Geek” and the "Dog" and I read more than 20 reviews and thought; “Why not?” Being from Michigan I had an established relationship with a repair facility. It was either send the laptop home or have it fixed locally. My instincts were right, and I have to say; “The repairs and service I received from eBits were Five-Star.” Communication was great, repairs were completed and I’m very pleased with the end result. I would highly recommend eBits to anyone before seeing the “Geek” or the “Dog” I didn’t feel pressured and I felt confident the repairs would be done correctly. Thank you…a customer for life, or until I go back home."

"I would like to take the time here to recommend the services of E-bits Computer Store in the University District. Our lap-top was fixed very quickly and at a reasonable price. We are very pleased and will be glad give our highest prase of E-bits service and workmanship.Our repaired computer was ready in time for our 50th wedding celebration and we used it for a continuous slide show with a projector."

"Jesper, You and your team were great in getting my laptop fixed so quickly and effectively, and figuring out my printer problems. I've been going to you since the first day you opened and it is so reassuring to know that your expertise is available to support my home office.I have referred several people to you and will continue to do so."