Testimonials

"What stands out most to me about my experience with eBits was the dedication Jesper had in saving me money. I took my laptop into eBits because the hard drive was failing and so the software had become corrupted along with many other problems. Instead of having one person look at it and give up, several people worked on my computer until they were able to back up my documents. eBits charged my a third of the price as their competitors would have to back up that much data as well as the labor involved. Not only that, but they found an inexpensive new hard drive for me. When I came to pick up my computer, they had cleaned it as well as replaced some of the old keys that were falling off. On top of all this, they were communicative with me and easy to reach whenever I had any questions. I will definitely return for their help if I have any more computer troubles!"

"The University District eBits was a surprisingly positive experience. The customer service was really friendly and understanding. I have never had to have my computer repaired before this, but the financial aspect of my experience here was really great. The explanation of the services to take place was offered freely and thoroughly- no surprises of what I was getting into and no quick-contract deals. I was given options of what could be done and the pricing all seemed fair. There was no extra fee beyond the cost of parts for installing a new hard drive after deciding to make sure my old one did or did not work. The price was under $250 for complete recovery of my data and a working computer. Thank you."

"Finally a computer store that knows what they are doing! eBits was fast, friendly, and best of all, fair in their pricing. I'm a student at the University of Washington without much money so its nice to have a store nearby that you can trust."

"This is the second time I have used eBits for computer issues. Two years ago I purchase a Gateway Tablet. I was super excited about this computer but every since them I have incurred sooo many problems. Last year when my hard drive crashed I searched for a PC repair shop and the one I was recommended to was eBits. I received the best service and my computer was completely fixed. When January of this year rolled around my computer stopped working again. I am so frustrated at the Gateway company and will never purchase another computer from them again. I brought my computer again to eBits simply to have them retrieve my data because I was convinced I would buy a new computer. However as funds are tight I decided to have them fix it. I am sure I have been Jasper and Ali’s worst nightmare because I am constantly calling them asking questions on what they think I should do. Last time I walked into the store Jasper came from the back saying that “it must be Desiree, I recognize that voice.” Every time I call they are very informative and friendly. And to top it all off they were so inexpensive. The first time I went to them I was worried about being ripped off because I know so little about computers, however I can honestly say that I will always trust them with my computer and honestly with my life. Thanks Jasper and Ali!!!!!"

"I am a local Independent Filmmaker in Seattle and was referred to eBits PC Laptop in the University District by a technical advisor I have for my current project. They were very personable and put in a lot of extra effort into helping me with a stressful situation having to do my external drive and data recovery. Thanks to their efforts and willingness to keep trying different approaches to recovering my project files and data, I am now able to finish editing my feature film and keep our premiere in London in late March. I would recommend them as a great locally run operation where you as a person are given the attention and help needed to get through the tough times that come up with technical problems."

"I have never been in a more terrifying situation than gazing at the blue screen of death and realizing that I had lost everything on my laptop. After dropping my dying Dell off at EBits I wasn't expecting any miracles, but I was overwhelmingly surprised. Not only did the outstanding staff
recover all of my photos, hardware and music, they did it for an incredible price!
I was ecstatic and grateful for such spectacular service, and cannot thank EBits enough."

"Thank you very much for the data recovery service you did for my damaged external hard drive. I was afraid all of the files were lost, but you were able recover many of them and were very upfront and honest in your diagnosis. I know from personal research that data recovery was going to be a very expensive process, but you were very reasonable in your price quote to me. Also, you went way above and beyond what I expected from you to try to recover my data. Again, thank you so much for your help. I will not hesitate to recommend you to anyone who is in need of hardware repair or configuation."

"My computer froze and the screen went blank a few weeks ago. A scarry situation, when you know nothing about computers but rely on them on a daily basis. I found eBits PC Laptop, and I was impressed with their knowledge and commitment to customer service. The initial diagnostics they ran on my computer said I needed a new graphics card and hard drive. They quickly replaced both, and returned the computer to me. I started having wierd problems. After several phone calls to eBits, with no change, they suggested bringing the computer back to them- they even provided a loaner computer. They had my computer an additional week, and found two more problems. They made the additional repairs, including installing some new hardware, and returned the computer to me- without any additional charges. I was very impressed with their service, knowledge, and commitment to the customer, and I will never go anywhere else for my computer needs."

"I work as a translator, and I was halfway through a large job when my laptop hard drive crashed. Luckily Ebits was open on the weekend--they were able to recover my data, saving me a whole day's work of re-translation.Ebits is super responsive, and they have very competitive rates. They are a pleasure to do business with, and I would recommend them to anyone!"