Get Started

First off, we need your computer here for repair, and there are many ways of getting it to us.

1. Drop it off!
We have three easily accessed locations available for dropping off your computer:
University District
Capitol Hill
Lake City

More info on our Contact page

2. Pick it up!
Call us at (206) 525-2266 to schedule an appointment for pick up or delivery of your computer.

3. Mail it to us!
We accept customer computer delivery via FedEx or other carriers.
Please call us ahead of time at (206) 525-2266 or email us at ud@ebitspclaptop.com prior to sending your equipment.

4. Keep it home!
Call us at (206) 525-2266 to schedule an appointment for on-site service and let us do the work right in your home. More info here

The Diagnostic Process

It can be hard to know with 100% certainty everything that is ailing your computer. Computer problems can be very complicated; your computer may tell you the Hard Disk Drive isn’t detected when in reality the Hard Drive is there and is functioning fine, but the motherboard that is having the problem detecting it. On the other hand, both the motherboard and the hard drive may both be fine and there may be even more possible problems or complications.

In light of the very complex nature of computers, we strongly recommend that you have us diagnose your computer first before we start working on it. This way you can know exactly what is currently wrong with your computer, and what may go wrong in the near future. The diagnosis is intended for you to make the most informed decision possible when it comes to your computer repairs. After we finish the diagnosis, we will contact you via phone or email to give you the results of the diagnosis. We will give you our suggested repair option based on those results, the price of those repair options, and the time it will take for us to finish them.

Our Diagnostic Fee is $49, but keep in mind that this fee is put toward any repairs that are done, so if you choose to have us repair your computer then the diagnostic fee will go towards any labor costs. We diagnose computers on a first-come, first-serve basis. On average, depending on the nature of the computer’s problem, we can get back to customers within 2-3 days of the check in. Should you need the computer back sooner than that, we offer an express service. Our express service moves you to the front of the queue so that we start working on the computer the very second it is checked in. Customers who purchase the express service can expect a call back within 24 hours. The cost of the express service is $35 in addition to the standard $49 diagnostic fee. However, unlike the standard diagnostic fee, the express service fee will not apply to the total cost of repair.