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"Alright, don't get me wrong, BestBuy is a great store, it has fancy displays and lots of products to look at... Expect that all those products are ridiculously overpriced and all the customer service people seem to think the solution to anything is turning it off then back on again. I am an experienced laptop user, I've taken my laptop apart at least a dozen times and modded many of my own upgrades into it myself. When my laptop crashed and I couldn't find out why, I took it to eBits. The people there were fast, friendly and legit. Since I'm addicted to the laptop, I would call nearly every day and talk to Jasper about how it was going. Jasper ( or one of the other qualified technicians ) would tell me EXACTLY what they were doing, and EXACTLY what they were testing... BEFORE they did anything they gave me a call to check if it's alright... If you can ever get that service at Bestbuy, the moons must be in planetary alignment. I'm sticking wth eBits PC Laptop. It's affordable, PERSONAL, and quality. Values you simply can't match at a junk store like BestBuy... Don't you think it's ironic best buy always asks you just to buy a new laptop?"

"I've been taking my Dell M60 Laptop to E-bits for over three years. I moved to Seattle from the Midwest to receive my Master's Degree in Architecture and being so far away from home, it is natural to be cautious of computer repair and service centers. When I had to take my computer in to de-bug the hardware I was happy to find such a genuine and friendly business owner in Jesper. He and his team is reliable and make sure the customer is satisfied. Now, three years later, I've only had to use E-bits a couple of times, but Jesper remembers me and my father from years past. It's comforting to know that you can still find "small town" services in the city. I am pleased from all my transactions with E-bits and appreciate the little perks. For instance, Jesper made the point to fix my backspace key that had fallen off, for no additional charge. Now my computer operates and looks like new! Thanks E-bits!!"

"I have had a couple of laptop melt-downs over the years, but the folks at ebits have always pulled through for me. The last time I took my Dell in, the power was starting to go. I was told my mother board needing fixing. Not only did I get a call from the owner explaining the problem and telling me what the fee was, but he knew this was my primary work computer and followed through on fixing my laptop within 24 hours without charging me extra. These guys are truly professional, courteous and care about their customers. They don't seem to be in business to rip people off like some other laptop shops out there, but really work for their customers."