eBits FAQ

Q: How much does a diagnostic cost?
A: Our standard diagnostic fee is $49

Q: Does the diagnostic fee go towards paying for repairs?
A: Yes, the $49 diagnostic fee will be discounted from any repairs or parts costs on the machine that is diagnosed.

Q: About how long will it take for my computer to be fixed?
A: Here at eBits we run on a first-come, first-served basis. We can usually get the diagnostic done in 2-3 and have the repairs finished in no longer than 5 days, depending on the nature of the problem or repairs.

Q: Do you offer any kind of Rush Service or any way to get my computer diagnosed and fixed faster?
A: Yes, we do. We offer rush service for all of our repairs and services. At an additional fee of $35 we can make sure we get back to you on the same day or the next day after you are checked-in.

Q: Do you service printers?
A: Yes, we do.

Q: Do you service phones or iPods?
A: Yes, we do.

Q: Do you charge by the hour?
A: No, we don’t.

Q: How much does the average repair cost?
A: Repairs can range from minor parts replacement to nearly an entire rebuild of the system and some parts cost more than others on a computer. With that said, on average, most repairs are under $200.

Q: Do you build custom computers?
A: Yes, we do. We offer custom built desktops but at the moment we no longer offer custom laptops. Our desktops are built to order and we will work with you to offer the best price and performance that fits your budget and needs. All our custom built machines come with a standard 2 year warranty.

Q: Do you sell any new or used computers?
A: Yes, we do. We offer used and refurbished laptops and custom built desktops but we don’t have any new brand name desktops or laptops for sale.

Q: In which areas of Washington do you offer on-site repairs?
A: We offer on-site service to nearly all of the greater Seattle area. If you are not sure if we service your area, please call or stop by any of our three locations and we would be glad to tell you if you are within our service area.

Q: Do you recycle computers? If so, what products do you accept for recycling?
A: Yes, we accept any and all computer products for recycling.

Q: Is there a fee for recycling?
A: Yes, there is a $5 recycling fee. All proceeds go towards charity.

Q: Do you offer a guarantee on services you provide?
A: Yes, normally we offer a 30 or 60 day labor warranty unless otherwise specified.

Q: Is there a warranty for any of the replaced parts?
A: We offer a 30-day warranty on all new parts and repairs. In addition to any manufacturer warranties, if applicable.

Q: Do you accept walk-ins?
A: Yes, we welcome walk-ins.

Q: Are you open on the weekends?
A: Yes, we are open 11am to 4pm on Saturdays and Sundays. Our Lake City location is closed on Sunday.

Q: How much do your custom computers cost?
A: That depends on what type of computer you are looking for and how much speed you need and many other factors. For a decent and future-proofed desktop computer you will need to spend around $500 at the least. eBits only requires customer to pay 20% of the total cost upfront.

Q: Can I bring you the parts I want installed and just pay for the installation?
A: Yes, you can.

Q: Do I have to pay for a diagnostic to be performed, even if I think I already know what is wrong with my computer?
A: Yes, that way we can make sure your computer is properly fixed, and that you aren’t wasting your money on repairs that may not be needed.